Information We Collect
We collect information you provide directly to us when you:
- Create an account (name, email address, password)
- Subscribe to our services (payment information processed securely via Stripe)
- Upload chart images for analysis
- Contact us for support
- Use our platform (usage data, preferences, analysis history)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI chart analysis services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve our algorithms and user experience
- Protect against fraudulent or unauthorized activity
Chart Images & Analysis Data
When you upload chart images for analysis:
- Images are processed by our AI system to provide trading insights
- Analysis results are stored in your account for your reference
- We do not share your individual chart analyses with third parties
- Aggregated, anonymized data may be used to improve our AI models
Your trading data is yours. We never sell your personal trading information or analysis history to third parties.
Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Secure password hashing using bcrypt
- Payment processing handled securely by Stripe (PCI compliant)
- Regular security audits and updates
- Access controls and authentication protocols
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
- With service providers who assist in operating our platform (e.g., Stripe for payments)
- To comply with legal obligations or respond to lawful requests
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets (with notice to you)
Cookies & Tracking
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how you use our platform
- Improve our services based on usage patterns
You can control cookies through your browser settings, but some features may not function properly without them.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Export your analysis history
- Opt out of marketing communications
To exercise these rights, please contact us at info@chartdna.tech
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@chartdna.tech
We will respond to your inquiry within 48 hours.